What is Tidio?
Tidio is a customer service platform that combines live chat, chatbots, and email marketing to help Shopify merchants provide instant customer support and boost sales through conversational marketing.
Core Features:
- Live Chat - Real-time customer communication
- Chatbot Automation - Handle common inquiries automatically
- Email Marketing - Send targeted campaigns to visitors
- Visitor Tracking - Monitor customer behavior in real-time
Integration Benefits:
Tidio integrates seamlessly with Shopify to provide context-aware customer support, access to order information, and automated follow-up based on shopping behavior.
How Aimerce Enhances Tidio
Optimize Tidio Support with Aimerce's Conversational Analytics
Aimerce transforms Tidio's chat and support data into actionable insights for improving customer experience and sales performance.
Aimerce's Enhancements:
- Conversation Impact Analysis - Track how chat affects conversion rates
- Support Quality Metrics - Measure customer satisfaction and resolution rates
- Proactive Engagement Triggers - Identify optimal moments for chat outreach
- Cross-Channel Context - Connect chat interactions with full customer journey
With Aimerce, merchants see up to 45% improvement in chat-to-sale conversion rates and 30% reduction in support response times.