What is Gorgias?
Gorgias is a customer service platform designed specifically for eCommerce businesses, offering centralized support ticket management, live chat, and automation tools tailored for Shopify merchants.
Core Features:
- Unified Inbox - Manage all customer communications in one place
- Live Chat - Real-time customer support on your store
- Automation Rules - Auto-respond to common inquiries
- Order Management - Handle refunds and exchanges directly
Integration Benefits:
Gorgias connects deeply with Shopify to provide context-rich customer support, allowing agents to see order history, customer data, and take actions without leaving the platform.
How Aimerce Enhances Gorgias
Optimize Gorgias Support with Aimerce's Customer Intelligence
Aimerce transforms Gorgias support data into actionable customer insights and predictive support analytics.
Aimerce's Enhancements:
- Support Behavior Analysis - Identify patterns in customer inquiries
- Proactive Support Triggers - Predict and prevent support issues
- Cross-Channel Context - Connect support interactions with marketing touchpoints
- Agent Performance Analytics - Optimize team productivity and satisfaction scores
With Aimerce, merchants achieve up to 30% reduction in support tickets and 40% improvement in first-contact resolution rates.